Refund and Returns Policy

At Iktaara, we strive to provide our customers with the best quality jewelry. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below:

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt of the item. We will evaluate the issue and make it right. This may include processing a refund or providing a replacement, depending on the nature of the damage or defect.
2. Refund Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. Proof of purchase, such as an order number or receipt, may be required for refund processing.
3. Refund Process: If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please note that refunds may take up to 15 days to be processed.
4. Exceptions / Non-Returnable Items: Items ordered on any offer, sale items, or gift cards are not eligible for refunds.
5. Return Shipping: If a return is required for a refund, the customer may be responsible for the return shipping costs, unless the item was received in a damaged or defective condition.
6. Contact Us: For any refund requests or further inquiries, please contact us at [email protected] with your order number and a detailed description of the issue.

We reserve the right to refuse refunds if the above conditions are not met or if the item is not eligible for refund as per our policy.

Please note that this refund policy is subject to change and the most recent version will be posted on our website or provided upon request.

Thank you for choosing Iktaara for your jewelry purchase. We value your satisfaction and will do our best to ensure a smooth refund process in case of any issues.